Return and Refund policy

Return and Refund Policy

Return Policy

PERFECT DUKAAN promises to deliver on its post-sale support via offering easy returns on applicable circumstances. We have 07 days return policy, which means you have 07 days after receiving your item to request a return. In Brand New products you can go through brand service & Warranty policies. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

No return requests will be entertained via our social media pages due to high traffic and active tabs, instead please write to our support and wait for 24 working hours for us to check it through and get back to you. You can contact us at support@perfectdukaan.com.


Please Note the Following:

Used Products are NOT ELIGIBLE for returns. Kindly provide unpacking video/images of product received at the time of raising Return Request.
Orders priced below ₹1000 & Consumable products are NOT ELIGIBLE for returns.

Orders placed under CLEARANCE SALE/SAMPLE SALE are NOT ELIGIBLE for returns.

If buyer orders the wrong products, the same is not eligible for return, only replacement and the buyer bears the transit and processing charges for the same.

Orders placed using DISCOUNT COUPONS/REFERRAL CODES are NOT ELIGIBLE for returns.

Inability of the buyer to use product will not be a valid reason for return.
These above categories are neither eligible for refunds.


Refund policy

A total of 2.5% will be deducted in final payment as payment gateway charges and rest amount will be transferred to your preferred mode of payment within 7-15 business days. Shipping charges (If Any) is non-refundable.


Reason for 2.5% and 5% charges

All products we offer are of utmost quality and well below the market rate which we offer to make an affordable marketplace. These charges are not pocketed by us but given to third parties to make everybody's shopping experience easier. Other E-com platforms may offer you free delivery and instant refunds, but they have factored that when they list same products up to 40% greater price. You can alternatively also choose to take 100% of refund money as store credit from us for future purchases.